The Car Place is committed to protecting your privacy and the confidentiality of your personal and credit information. In handling your credit or personal information, we are bound by and comply with the New Zealand Privacy Act 2020.
By using any of our facilities, website, products or services you acknowledge and agree to the collection, use and disclosure of your personal information in accordance with this Privacy Statement.
We collect information from and about you as appropriate to:
The information we collect may include personal identification, contact details, financial information, employment history, banking details, personal and trade references, residential history, and identity documentation, depending on the relationship you wish to have with us. If you choose not to provide this information, our ability to assist you may be restricted.
Wherever possible, we will collect your information directly from you should you wish us to source finance and insurance for you. We may obtain personal information about you from a third party, such as your accountant or a credit reporting bureau, where authorised. Wherever possible we will tell you who we need to contact and why.
We may also collect information from you if you choose to use our website to communicate with us. We will collect the information you provide through our interactive facilities, such as customer enquiry, online finance application, or comment forms.
In some circumstances, dealers, accountants, referrers, external dispute resolution schemes, your agents, and government bodies may provide us with your information. The circumstances in which third parties provide us with information include purchase or service requirements, finance applications, account management, and complaints.
We take steps to protect any information we collect so it will be safeguarded from misuse, loss, unauthorised access, use, disclosure, or modification.
The law may require us to retain your personal information for a period of time after our business dealings have finished. It is securely stored and disposed of, or de-identified, when no longer required.
When you visit our website, our host records a range of information including your server address, domain name, date and time of visit, pages viewed, and forms submitted. This information may be collected by using cookies, which is data sent to your web browser. This allows our site to interact more efficiently with your computer.
If you disable the use of cookies, your use of our site may be affected. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.
When visiting our site, you will not be required to provide us with any personal information unless you request information about our services or respond to a promotion. If you do, we will ask you to provide contact details along with other information required to respond to your contact with us.
We may also retain that information provided for planning purposes. It may also be used for direct marketing purposes unless you tell us you do not wish to receive marketing material.
We use your information to source the finance and insurances you require, assess your suitability to be a guarantor and perform other functions and activities associated with managing our relationship.
These functions and activities can include our internal administration, preliminary credit assessment, account management, product or service development, compliance audits, marketing, complaints management, planning and research requirements, as well as future offers to you.
Where you, as an individual, apply for finance through us, or agree to act as a guarantor, you authorise how we may collect, use and disclose your personal and credit information in the Privacy Statement and Consent we ask you to sign before we consider your application for credit or to be a guarantor.
We will disclose your information to third parties only as the Privacy Act permits and where there is a valid reason to do so. All third parties must use your information only for the specific purpose for which we supply it.
Our service providers, such as IT and data storage providers, computer system consultants, document custodians, and mailing houses, are enabled to perform those services.
Credit reporting bodies, in addition to providing credit report information back to us, may hold your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose. They may disclose your information to their subscribers for the purpose of credit checking or debt collection or any other lawful purpose.
Referrers and any other party with you, where authorised.
We may also provide your information to, and receive your information from, a credit reporting body (CRB), if you authorise us to obtain a report on your behalf.
Any information shared with, or by, a CRB is held in electronic form, trackable through the CRB or our systems by time, date, account and user.
We will provide your personal information to Centrix Group Limited when we use their consumer credit reporting services (for example for credit checking). Details of how Centrix handles your personal information can be found here: centrix.co.nz/privacy-statement.
Centrix will collect your credit information for the purpose of providing credit reporting services to us and other subscribers to Centrix consumer credit reporting services, and Centrix will use and disclose your credit information in accordance with the Centrix Privacy Statement. You have rights of access to and correction of your credit information and any other personal information held by Centrix as set out in Centrix Privacy Statement.
By submitting your application, you consent to us obtaining credit reports from credit reporting agencies. You acknowledge that these agencies may retain your information and disclose it to other credit providers in accordance with their policies.
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Your information will be retained only as long as is necessary for the purposes outlined in this waiver or as required by law.
Under the Privacy Act 2020, you have the right to:
You can access the personal and/or credit information we hold about you by contacting us at thecarplacenz@gmail.com.
For privacy-specific complaints, you can also contact the Office of the Privacy Commissioner: privacy.org.nz, 0800 803 909.
For vehicle sale disputes, you can contact the Motor Vehicle Disputes Tribunal: mvdt.justice.govt.nz, 0800 367 6838.
This privacy policy may change over time. You can obtain the current version from our website or by contacting us:
Email: thecarplacenz@gmail.com
Motor Vehicle Trader Number: M0513150
